8 pasos hacia la calidad en el servicio (Registro nro. 36784)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00734nam a2200217 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150907141209.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130710s2012 ck ao Or 00010 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789588585291 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-BoBLA |
| Language of cataloging | spa |
| Transcribing agency | CO-BoBLA |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | Español |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | A141o |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Abello Gómez, René Francisco. |
| 245 10 - TITLE STATEMENT | |
| Título | 8 pasos hacia la calidad en el servicio |
| Statement of responsibility, etc | Réne Francisco Abello Gómez ; prólogo, Jean Claude Bessudo. |
| 246 ## - VARYING FORM OF TITLE | |
| Title proper/short title | Ocho pasos hacia la calidad en el servicio |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bogotá |
| Name of publisher, distributor, etc | INCONTEC |
| Date of publication, distribution, etc | 2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 140 p. |
| Other physical details | il. |
| Dimensiones | 21 cm. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relaciones con los clientes |
| 9 (RLIN) | 50327 |
| Source of heading or term | LEMB |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Servicio al cliente. |
| Source of heading or term | Local |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bessudo, Jean Claude |
| Dates associated with a name | 1947- |
| Relator term | pról. |
| Retirado-Oculto | Estado Físico | Forma de Adquisición | Home library | Current library | Colección | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Compra | Bogotá Circunvalar | Bogotá Circunvalar | 08/05/2014 | SALE & BOOKS | 24300.00 | 1 | 658.812 A141o | 1805100078013 | 20/01/2020 | 10/05/2014 | 1 | 08/05/2014 | Libro |