Clientes enamorados (Registro nro. 37209)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00886cam a22002414a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150907141225.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 001108t2003 sp a grb 000 0 spa |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8423420353 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | K276c |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Keiningham, Timothy L. |
| 245 14 - TITLE STATEMENT | |
| Título | Clientes enamorados |
| Subtítulo | sobrepasando las espectativas de los clientes |
| Statement of responsibility, etc | Timothy Keiningham, Terry Vavra; traducción Carlos Ganzinelli |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Barcelona |
| Name of publisher, distributor, etc | Deusto |
| Date of publication, distribution, etc | 2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 201 p. |
| Other physical details | il. |
| Dimensiones | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Incluye referencias bibliográficas |
| 534 ## - ORIGINAL VERSION NOTE | |
| Main entry of original | Título original : The customer delight principle : exceeding customers' expectations for bottom-line success |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relaciones con los clientes |
| 9 (RLIN) | 50327 |
| Source of heading or term | LEMB |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Satisfaccion del consumidor |
| 9 (RLIN) | 57182 |
| Source of heading or term | LEMB |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ganzinelli, Carlos |
| Relator term | tr. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Vavra, Terry G. |
| Retirado-Oculto | Estado Físico | Forma de Adquisición | Home library | Current library | Colección | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Compra | Bogotá Federman | Bogotá Federman | 30/08/2014 | SALE & BOOKS | 81000.00 | 658.812 K276c | 1805100080642 | 23/08/2019 | 1 | 30/08/2014 | Libro |