Cómo conservar su clientela (Registro nro. 4699)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00866nam a2200241Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150907141529.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110805s1989 ck 000 0 spa |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9589042694 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Desatnick, Robert L. |
| 245 10 - TITLE STATEMENT | |
| Título | Cómo conservar su clientela |
| Statement of responsibility, etc | Robert L. Desatnick ; traducción Eduardo Calado Noguera ; revisión técnica Humberto Serna Gómez |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bogotá |
| Name of publisher, distributor, etc | Fondo Editorial Legis |
| Date of publication, distribution, etc | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 169 p |
| Dimensiones | 24 cm. |
| 490 #0 - SERIES STATEMENT | |
| Series statement | Serie empresarial |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Incluye bibliografía e índice |
| 534 ## - ORIGINAL VERSION NOTE | |
| Main entry of original | Título original : t Managing to keep the customer |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Mercadeo de servicios |
| 9 (RLIN) | 61927 |
| Source of heading or term | LEMB |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relaciones humanas |
| 9 (RLIN) | 50341 |
| Source of heading or term | LEMB |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Servicio al cliente |
| Source of heading or term | Local |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Calado Noguera, Eduardo |
| Relator term | tr. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Serna Gómez, Humberto |
| Relator term | rev. |
| Retirado-Oculto | Estado Físico | Home library | Current library | Colección | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Cartago | Cartago | 15/02/2012 | 18000.00 | 658.312 D281c | 1805100032225 | 05/06/2018 | 15/02/2012 | Libro |