Cómo gerenciar el servicio al cliente (Registro nro. 4729)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00772nam a2200217Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150907141535.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110805s1989 ck 000 0 spa |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9589042686 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Katz, Bernard |
| 245 10 - TITLE STATEMENT | |
| Título | Cómo gerenciar el servicio al cliente |
| Statement of responsibility, etc | Bernard Katz ; traducción Teresa Niño Torres ; revisión técnica Humberto Serna Gómez |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bogotá |
| Name of publisher, distributor, etc | Fondo Editorial Legis |
| Date of publication, distribution, etc | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 196 p |
| Dimensiones | 24 cm. |
| 490 #0 - SERIES STATEMENT | |
| Series statement | Serie empresarial |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Incluye bibliografía e índice |
| 534 ## - ORIGINAL VERSION NOTE | |
| Main entry of original | Título original. How to manage costumer service |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Administracion de industrias de servicios |
| 9 (RLIN) | 37777 |
| Source of heading or term | LEMB |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Niño Torres, Teresa |
| Relator term | tr. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Serna Gómez, Humberto |
| Retirado-Oculto | Estado Físico | Home library | Current library | Colección | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bogotá Federman | Bogotá Federman | 15/02/2012 | 11030.00 | 658,81 K11c | 021805106000001794 | 23/08/2019 | 15/02/2012 | Libro | |||||
| Bogotá Sur | Bogotá Sur | 15/02/2012 | 15000.00 | 2 | 658.812 K19c | 011805100600007307 | 05/12/2019 | 09/11/2015 | 15/02/2012 | Libro | |||
| Buga | Buga | 15/02/2012 | 11029.34 | 658.812K11C | 061805106000000332 | 18/09/2019 | 15/02/2012 | Libro | |||||
| Pereira | Pereira | 15/02/2012 | 11030.00 | 658.812 K17c ej.1 | 011805100600007306 | 19/07/2019 | 15/02/2012 | Libro |