Calidad en el servicio a los clientes (Registro nro. 37186)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01169cam a2200253 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | O |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150907141223.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 930604s1991 sp a r 00110 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8487189881 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | la |
| Transcribing agency | la |
| 041 1# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | Español |
| idioma original | Inglés |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.83 |
| Item number | D415c |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Denton, D. Keith. |
| 245 10 - TITLE STATEMENT | |
| Título | Calidad en el servicio a los clientes |
| Subtítulo | cómo compiten las grandes compañías americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos |
| Statement of responsibility, etc | D. Kieth Denton ; traducción Asel. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Madrid |
| Name of publisher, distributor, etc | Ediciones Díaz de Santos |
| Date of publication, distribution, etc | 1991. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 199 p. |
| Other physical details | il. |
| Dimensiones | 21 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Incluye referencias bibliográficas e índice. |
| 534 ## - ORIGINAL VERSION NOTE | |
| Introductory phrase | Título original |
| Title statement of original | Quality service. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Satisfaccion del consumidor |
| 9 (RLIN) | 57182 |
| Source of heading or term | LEMB |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Servicio al cliente. |
| Source of heading or term | Local |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Asel |
| Relator term | tr. |
| Retirado-Oculto | Estado Físico | Forma de Adquisición | Home library | Current library | Colección | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Compra | Bogotá Federman | Bogotá Federman | 29/08/2014 | SALE & BOOKS | 148500.00 | 658.83 D415c | 1805100080597 | 23/08/2019 | 1 | 29/08/2014 | Libro | ||||
| Compra | Duitama | Duitama | 29/08/2014 | SALE & BOOKS | 148500.00 | 658.83 D415c | 1805100080596 | 24/07/2019 | 1 | 29/08/2014 | Libro | ||||
| Compra | Santa Marta | Santa Marta | 29/08/2014 | SALE & BOOKS | 148500.00 | 658.83 D415c | 1805100080598 | 17/09/2019 | 1 | 29/08/2014 | Libro |