| 000 -LEADER |
|---|
| fixed length control field |
01282cam a2200289 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20150907141225.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
960727s1996 sp r 00010 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9580432449 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
la |
| Transcribing agency |
la |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
Español |
| -- |
Inglés |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
B534b |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Berry, Leonard L. |
| 245 13 - TITLE STATEMENT |
|---|
| Título |
Un buen servicio ya no basta |
| Subtítulo |
cuatro principios del servicio excepcional al cliente |
| Statement of responsibility, etc |
Leonar L. Berry ; traducción Adriana de Hassan. |
| 250 ## - EDITION STATEMENT |
|---|
| Remainder of edition statement |
Edición Armando Bernal, Lucrecia Monárez. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Barcelona ; Bogotá |
| Name of publisher, distributor, etc |
Norma |
| Date of publication, distribution, etc |
1996. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
333 p. |
| Dimensiones |
23 cm. |
| 534 ## - ORIGINAL VERSION NOTE |
|---|
| Introductory phrase |
Título original |
| Title statement of original |
On great service : a framework for action. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Administracióon de industrias de servicios. |
| Source of heading or term |
Local |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Mercadeo de servicios |
| 9 (RLIN) |
61927 |
| Source of heading or term |
LEMB |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Relaciones con los clientes |
| 9 (RLIN) |
50327 |
| Source of heading or term |
LEMB |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Satisfaccion del consumidor |
| 9 (RLIN) |
57182 |
| Source of heading or term |
LEMB |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Servicio al cliente. |
| Source of heading or term |
Local |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hassan, Adriana de |
| Relator term |
tr. |
