La excelencia en el servicio (Registro nro. 575)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00862nam a2200229Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150907141909.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110805s9999 ck 000 0 spa |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9589042910 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Albrecht, Karl. |
| 245 ## - TITLE STATEMENT | |
| Título | La excelencia en el servicio |
| Statement of responsibility, etc | Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bogotá |
| Name of publisher, distributor, etc | Legis Editores |
| Date of publication, distribution, etc | 1990. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 236 p. |
| Other physical details | il. |
| Dimensiones | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Incluye bibliografías e 'indice. |
| 534 ## - ORIGINAL VERSION NOTE | |
| Main entry of original | Título original. The service advantage. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relaciones con los clientes |
| 9 (RLIN) | 50327 |
| Source of heading or term | LEMB |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Satisfaccion del consumidor |
| 9 (RLIN) | 57182 |
| Source of heading or term | LEMB |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Servicio al cliente. |
| Source of heading or term | Local |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bradford, Lawrence J. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Serna Gómez, Humberto |
| Relator term | rev. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Villamizar Herrera, Jesús |
| Relator term | tr. |
| Retirado-Oculto | Estado Físico | Home library | Current library | Colección | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bogotá Sur | Bogotá Sur | 15/02/2012 | 3000.00 | 1 | 1 | 658.812 A341e | 011805106000008227 | 05/12/2019 | 28/03/2015 | 15/02/2012 | Libro |